Privacy Policy
Your privacy is important to us. This policy explains how GrandOmni collects, uses, and protects your personal information.
Last Updated: February 10, 2026
Information We Collect
Personal Information
When you use our services, we may collect personal information including your name, email address, phone number, company name, and billing information. This information is collected when you make inquiries, book services, or subscribe to our newsletter.
Usage Data
We automatically collect certain information about your device and how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring website addresses.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences.
How We Use Your Information
Service Delivery
We use your personal information to provide, maintain, and improve our hospitality services, process bookings, communicate with you about your reservations, and deliver the services you request.
Communication
We may use your contact information to send you service updates, promotional materials, newsletters, and important notices about our services. You can opt out of marketing communications at any time.
Analytics and Improvement
We analyze usage data to understand how our services are used, identify trends, improve our website functionality, and develop new features and services that better meet your needs.
Data Security
Protection Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Third-Party Security
When we share data with trusted third-party service providers, we ensure they maintain appropriate security standards and only use your information for specified purposes.
Your Rights
Access and Correction
You have the right to access, update, or correct your personal information at any time. Contact us to request access to the data we hold about you or to make corrections.
Data Deletion
You may request deletion of your personal information, subject to legal and contractual obligations. We will respond to deletion requests within a reasonable timeframe.
Opt-Out Rights
You can opt out of receiving marketing communications, disable cookies through your browser settings, and withdraw consent for data processing where applicable.
Cookies Policy
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website, which pages are most popular, and how users navigate through our site. This helps us improve user experience.
Marketing Cookies
Marketing cookies track your online activity to help us deliver more relevant advertising and measure the effectiveness of our marketing campaigns. You can opt out of these cookies.
Contact Us
Privacy Inquiries
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your information, please contact us:
Contact Information
Email: privacy@grandomni.com | Phone: +254 123 456 789 | Address: Nairobi, Kenya
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.